Restaurant operations software · 2025
CSAT Pro
A customer-satisfaction platform that shows F&B managers where service is slipping, branch by branch
- Industry
- Restaurant operations software
- Year
- 2025
- Services
- Product design · Front-end build
Services on this project:Product design Front-end build
The challenge
Restaurant groups collect a lot of opinion and very little signal. CSAT Pro set out to give food and beverage managers and owners a simple way to test their venues, with light survey interfaces and technology integrations, and then to see the results in a UI that names the weak spots and suggests what to do about them.
What we did
- An insightful dashboard. A clear, real-time view that gives managers instant visibility into guest sentiment, an overall satisfaction score, and scores for key service areas such as speed, food and staff.
- Feedback visualisation. Easy-to-read charts and heatmaps reveal strengths and pain points across the dining experience, staff performance and menu items, with the score trend over time.
- Actionable alerts. Smart alerts notify teams of service dips or recurring issues, so management can respond before a bad week becomes a bad quarter.
- Multi-branch management. Groups with several locations track performance by branch, compare data and standardise service quality across venues.
- Surveys with shareable links, so a test can go out on a receipt, a table card or a message. Built in React and Firebase, with a marketing site to match.
The result
Managers open one dashboard and see the number, the trend and the reason. The parts of a guest's experience that used to be argued about are measured, compared across branches, and flagged when they slip.
